Welcome to the Help Center
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Booking your activity
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Payment & receipts
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Booking changes & refunds
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Promo codes & credits
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On the participation day
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Value Packs
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Frequently Asked Questions
Yes, you are eligible for a full refund if the cancellation is made at least 24 hours before the scheduled departure. Refunds will be processed using the original payment method.
Yes, travel date changes can be made up to 24 hours before departure, subject to availability. Please contact our customer support team to reschedule your tour.
The tour will end at the original pickup point or a designated drop-off location. Detailed information about the tour end point will be provided by the tour guide.
Yes, airport transfer services are available at an additional cost. This option can be selected during booking or arranged by contacting our support team prior to departure.